The future is not anticipated: it is prepared
To maintain our leadership position, to identify and define new patterns that allow us to attract and retain Clients in our market, it is important that the business environment monitoring is continual and systematic. It is also important that the information provided by such monitoring is used to establish, implement, review and improve policies, strategies, objectives, goals, indicators, and short, medium, or long-term plans. By learning from our mistakes or knowing how to explain the tendencies of results, we are creating the conditions to elevate our standards to the more demanding levels.
We strive to make sure that the Company projects a friendly and professional image at all times and make all efforts to minimise our operations' environmental impact and provide a healthy and safe environment for our Clients and Employees.
The Accountable Manager, Members of the Board, Directors, and other responsible parties are in line with this policy and will ensure its application by assuming the following commitments:
- Promoting Orientation and Focus in results, thereby ensuring that operational safety and quality are the main concern of all business activities, as well as ensuring the monitoring of each department's
activities, measuring and recording progress to ensure a continual improvement;
- Carrying out TAAG-Angola Airlines, S.A. operations in a professional and disciplined manner, honouring the highest traditions of the aerial transport sector. Aircraft security and passenger comfort must be given maximum priority.
- Ensuring organisational efficiency through the improvement and management of work processes, identification of risks, and decision-making based on information gathered from the monitoring system;
- Developing and maintaining TAAG's Quality Management System (QMS), Safety Management System (SMS), and Security Management System (SEMS);
- Promoting Change, Learning and Continual Improvement Management, challenging the status quo, making changes, and using learning and knowledge sharing to identify opportunities for improvement and increasing our organisational agility.
- Managing Employees in a way that they adopt TAAG's goals as their own, by defining and publicising responsibilities regarding safety and quality, reinforcing the importance of individual and collective responsibilities; demonstrating commitment to the Employees' safety, health, training, and development;