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Choose your preferred language.
Choose country / Airport:
Angola
Angola Luanda
Brazil
Brazil São Paulo
China
China Guangzhou
Dem. Rep. of the Congo
Dem. Rep. of the Congo Kinshasa
Ivory Coast
Ivory Coast Abidjan
Kenya
Kenya Nairobi
Mozambique
Mozambique Maputo
Nigeria
Nigeria Lagos
Portugal
Portugal Lisbon
Rep. of Namibia
Rep. of Namibia Windhoek
Rep. of the Congo
Rep. of the Congo Brazzaville
São Tomé and Príncipe
São Tomé and Príncipe São Tomé
South Africa
South Africa Choose the city
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    FAQs Clarify your doubts +351 300 501 962 Booking center
    7 days a week, 8 am to 10 pm         WhatsApp General assistance TAAG stores Know where to find us Email For non urgent matters

    • Find what you're looking for at TAAG.

    Undelivered luggage

    Undelivered luggage

    Did you arrive to your destination and didn't get your luggage back? Know what to do to recover it as soon as possible!

    Undelivered luggage?

    At TAAG we know how important luggage is for you and we will spare no effort to have it returned to you as soon as possible!

    If you do not get your luggage on arrival, you should inform us immediately — you may do so at one of our counters.

    You will then be given a reference that will allow you to know the state of your lost luggage process at all times.

    Be informed at all times

    TAAG uses a luggage search system that is common to most airlines, which allows us to be quicker in returning your luggage.

    You may use the reference given to you after making the luggage claim to find out how your luggage claim process is going — just check here to get that information at any time!

    Compensations

    If we are unable to locate your luggage within 30 days after the claim is made, it will be considered permanently lost and an adequate compensation will be given to you.

    According to the limits of liability defined in the Warsaw Convention, TAAG will compensate the passenger by paying USD $20.00 for each kg of luggage, or an equivalent amount in Kwanzas (AOK), adjusted to the current exchange rate.

    If you declared valuable items or merchandise to customs and/or a proof of insurance is presented to TAAG, you will be compensated according to the stated value, in order for you to suffer no further losses.

    Click here to find more information about lost luggage.

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