Integrated Corporate Policy
SAFETY AND RELIABILITY OF OPERATIONS
- We ensure strict compliance with all operational safety, security, and quality standards in the operations of TAAG, Linhas Aéreas de Angola.
- We guarantee close collaboration with national and international regulatory authorities.
- We ensure total commitment to the punctuality and reliability of our operations.
EXCELLENCE IN PASSENGER SERVICE
- We serve OUR passengers professionally and attentively.
- We communicate our passion for the Company in everything we do.
- We adapt the characteristics of our services to the needs of our passengers.
QUALITY OF HUMAN RESOURCES
- We instill a culture of learning and knowledge sharing.
- We promote internal unity and decision-making from a corporate perspective.
- We encourage a culture of continuous improvement and personal development.
CULTURE OF INTEGRITY AND RESPONSIBILITY
- We work as a team and always seek what is best for the Company, rather than personal benefits.
- We are responsible for our actions and act in accordance with the Company's Code of Ethics.
- We face obstacles constructively, always seeking the best solutions.
FINANCIAL RESPONSIBILITY
- We work to ensure the Company's financial sustainability, ensuring its ability to generate positive financial results.
- We promote a culture of rational resource utilization within the Company.
- We ensure that the financial information provided is credible and timely.
SOCIAL RESPONSIBILITY
In assuming social responsibility, we:
- Protect our environment from pollution, people from injury and illness, and assets from loss and damage;
- Provide ongoing training, awareness, and communication to our staff;
- Evaluate performance, compliance, and conformity to ensure expected results;
- Plan to respond to emergencies and maintain business continuity;
- Promote Angola's image in the world.
- All members of TAAG, Angola Airlines, are called upon to achieve an optimal level of quality, safety, security, and efficiency by using our IAMS policies, programs, processes, and procedures in all our work, fulfilling their responsibility to comply with applicable laws, regulations, standards, and company procedures in all locations where TAAG operations are conducted.
ENVIRONMENTAL AWARENESS
- We promote environmental awareness measures within the Company
- We work to minimize the impact of our operations on the environment through environmental responsibility criteria.
- TAAG, Angola Airlines, is committed to providing a comfortable, safe, and efficient air transport service through our Integrated Airline Management System (IAMS) to satisfy our customers, shareholders, employees, and stakeholders by:
- Defining clear guidelines and processes based on our context;
- Compliance with customer, regulatory, legal, and other applicable requirements;
- Adopting quality, safety, and security as our top priority;
- Allocating the necessary resources and providing adequate working conditions;
- Ensuring competent and physically and mentally fit personnel;
- Managing and controlling risks and quality, safety, and security outcomes;
- Continuously improving the effectiveness of IAMS;
- Promoting and practicing communication of negative events, deficiencies, and safety concerns, risks to aircraft operations, people, and services, and substandard human performance, ensuring confidentiality and a non-punitive approach;
- Reporting occurrences that are mandatory to report to the relevant authorities.
- Our organization views errors as an opportunity for improvement, but does not tolerate violations (intentional deviations) of laws, rules, regulations, standards, and procedures, or working under the influence of alcohol or psychoactive drugs.
- Area managers define and apply any punitive actions for such behaviors when they occur.
- Our suppliers contribute to our quality, safety, and security results and are therefore selected and monitored based on their ability to provide goods and services in accordance with the organization's requirements and standards.